oltairThis page is for the OLTAIR app (mobile and web), made by OLTAIR Systems Czech s.r.o. You can delete your account and its data in any of three ways. You do not need to reinstall the app.
1. In the mobile app
- Open the OLTAIR app on your phone and go to Settings (Nastavení).
- At the bottom, tap Delete account (Zrušit účet).
- Confirm with Delete account (Smazat účet).
The account and its data are deleted at once and you are signed out.
2. In a web browser
Sign in at oltair.app, click your name in the top right corner, choose Delete account (Smazat účet) and confirm. The account and its data are deleted at once and you are signed out.
3. By email
If you cannot sign in, write to [email protected] from the email address your account uses, with the subject “Delete my account”. We may ask you to confirm that the request is really from you, so that nobody else can delete your account. We delete the account within 30 days and tell you when it is done.
What is deleted
- Your account: name, date of birth, email address, password and settings.
- Your answers to the questionnaires.
- Readings from your phone and wearable.
- Your test results, photos and profile picture.
- Everything else the app keeps about you.
What is kept, and for how long
- Backups — your data leaves our backups within 90 days.
- The record of what you agreed to — for three years, so we can show what you chose and when.
- Orders, payments and complaints — for as long as the law requires.
- Studies — deleting your account does not end your part in a study. The copy of your answers that the study's organiser holds is governed by that study's own documents; to leave the study, contact its organiser.
Deleting the app from your phone does not delete your account. Data you shared with Apple Health or Health Connect stays in your phone's health store; you manage it there.
Everything else about your data is in the privacy policy, section 7.